About Me



I have had a few emails come in asking about me and my background.

I started in IT by trial and error when I was 15 years old on my IBM Aptiva computer. I still remember the day that I got it; Christmas morning (I know cliché, but hey). She was a beauty. 486 DX2 66mhz, 4MB of RAM and 256MB hard drive. The selling point for me was the 2x CDROM drive. It was preloaded with IBM DOS and Windows 3.11.

Intel 486DX2-66 - haut

After breaking and fixing that computer multiple times, my interest was sparked. During and after high school I ​took a Microcomputer Systems Technician course from a local vocational school, in the hopes of making between 10$ and 12$ per hour fixing computers at a local shop. I finished that course with my A+ and one job offer for 7$ per hour. My certifications at that point were:

  • A+

A few years later after saving up money I took a Network Engineer Professional course at another vocational school. When I finished the course I was now Microsoft certified and ready to rule the world… really I was. I was going to find a good job and move out of my mom’s house. My certifications at that point were:

  • MCSE on Windows NT 4.0
  • MCP on Exchange Server 5.5 and Windows 98
  • Network+

It was at this point that I was interviewed by EDS and ended up getting the job there doing local desktop support for the local EDS office in Winnipeg. I ended up working 10 years with EDS and eventually HP working my way up the chain from Desktop Support, to Server Support and then into an elite Microsoft team that takes third level call from all EDS/HP accounts. We were tasked to resolve the issues that couldn’t be fixed by the local team or send them to Microsoft for resolve.

Working at EDS/HP I kept up with my certifications:

  • MCSE on Windows 2000
  • MCP on Exchange Server 2000
  • MCSE on Windows 2003
  • MCSA on Windows 2003
  • MCP on Exchange Server 2003, Windows XP and Windows Vista
  • MCITP – Enterprise Administrator 2008

Things at HP got real dark and I lost my passion to work there, when the business model changed and was more focus was put on the bottom line and moving jobs to out of the country. So, after 10 years I decided it was time to move on.

I joined Imaginet, a local Winnipeg company that was growing leaps and bounds. I was at Imaginet for over a year and I really loved it there. They are a people company and when their people are happy, the customers are happy. I was really focused on Office 365, Exchange Server  and Lync Server. While I was with Imaginet I kept working on certifications and learning new things. This included Office 365.

I ended up leaving Imaginet and rejoining HP. I am working in the same group as when I left HP before. Things are better at HP now and I am really happy working from home.

My current certifications:

  • MCITP – Enterprise Administrator 2008
  • MCITP – Enterprise Messaging Administrator 2010
  • MCTS – Lync Server 2010
  • MCTS – Microsoft Virtualization

On April 1st 2013, I was awarded Most Valuable Professional for Office 365 by Microsoft. I am really  pleased with this award, because I have worked really hard over the past few years to create this BLOG, be active on the Office 365 User Community and other local engagements.


Thanks for reading. Comments are always welcome.

Kelsey Epps

Office 365 MVP




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