Category Archives: Lync Server

Office365 – Lync for Mac 2011 – The System is Unavailable Now

 

Error

The system is unavailable now so you have been signed out of Microsoft Lync.

 

Other symptoms of the issue is that it will log you in, but your contacts list isn’t populated and you can’t send or receive messages

 

 

The fix for this error is really simple and Microsoft has this documented in the following KB. Follow my screen shots below to update to the latest version of Lync for Mac 2011

http://support.microsoft.com/kb/2629861

 

 

Click Help

Click Check for Updates

 

Click Install

 

Click Continue

 

Update will Download

 

Click Continue

 

Agree

 

Click Install

 

Enter Admin Password – If prompted

 

Click Close

 

Sign in

 

Thanks for visiting and reading my posts. I am always looking for more ideas. Please comment or email me with what you would like to see.

Kelsey Epps Office365 MVP

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Privacy Relationship for a Lync 2010 Contact

With all the concerns, these days, with online privacy you don’t want to give out too much information. Microsoft Lync does a great job at linking us all together, but there are sometimes when you don’t want to share certain information about yourself with others. Lync allows you to customize what information is shared with other contacts with a few mouse clicks.

Change the privacy relationship of a contact:

  1. Right-click a the contact

     

  2. Click Change Privacy Relationship

     

  3. Change the Privacy Relationship

     

  4. By default, Lync will assign the relationship.



http://office.microsoft.com/en-us/communicator-help/control-access-to-your-presence-information-HA102145926.aspx

Thanks for visiting and reading my posts. I am always looking for more ideas. Please comment or email me with what you would like to see.

Kelsey Epps

Office 365 MVP

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‘Presence Unknown’ Lync Online to Lync On Premise Users

I recently ran into this issue with a few customers. Clients running Lync Online were not able to add users from other companies that run Lync on Premise. When they would add the users to their Lync, they would see the user as ‘Presence Unknown’ and all communications to they would bounce back.


Logically you would think that they are not open to automatic federation. The problem is that they are and they are able to communicate to other OCS and Lync on premise users.

The problem is that because Lync Online (Office 365) is a true multitenant environment, they have to be added as a PIC provider like AOL, MSN and Yahoo! (the default three). One would assume that since this is Microsoft it would just work, but it doesn’t.

Lync Control Panel with the default three providers


 

You must Add Lync Online as a Provider, which is done simply through the Lync Control Panel or Lync Management Shell.

Lync Control Panel


 

Lync Management Shell command

New-CSHostingProvider –identity LyncOnline –ProxyFqdn sipfed.online.lync.com –Enabled $True

 

Lync Control Panel when complete


Once you give the CMS time to replicate the changes to the Edge server, you will notice the presence of the Lync user will change from ‘Presence Unknown’ to the current presence of the user.

Thanks for visiting and reading my posts. I am always looking for more ideas. Please comment or email me with what you would like to see.

Kelsey Epps

Office 365 MVP

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