Category Archives: Lync Online

Office365 – Lync for Mac 2011 – The System is Unavailable Now

 

Error

The system is unavailable now so you have been signed out of Microsoft Lync.

 

Other symptoms of the issue is that it will log you in, but your contacts list isn’t populated and you can’t send or receive messages

 

 

The fix for this error is really simple and Microsoft has this documented in the following KB. Follow my screen shots below to update to the latest version of Lync for Mac 2011

http://support.microsoft.com/kb/2629861

 

 

Click Help

Click Check for Updates

 

Click Install

 

Click Continue

 

Update will Download

 

Click Continue

 

Agree

 

Click Install

 

Enter Admin Password – If prompted

 

Click Close

 

Sign in

 

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Kelsey Epps Office365 MVP

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Office365 – Lync for Mac 2011 Sign in Failed Because Service is not Available

 

Error

Sign in to Microsoft Lync failed because the service is not available of you may not be connected to the Internet.

 

 

If you have run into the issue above, the fix is simple. Microsoft has put out a KB article that details the resolution, or you can follow my screen shots below.

 

http://support.microsoft.com/kb/2629861

 

Click Advanced at the bottom of the application

 

Click Manual Configuration

Change Internal Server name to sipdir.online.lync.com:443

Change External Server name to sipdir.online.lync.com:443

Click OK

 

Login

 

Thanks for visiting and reading my posts. I am always looking for more ideas. Please comment or email me with what you would like to see.

Kelsey Epps Office365 MVP

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Privacy Relationship for a Lync 2010 Contact

With all the concerns, these days, with online privacy you don’t want to give out too much information. Microsoft Lync does a great job at linking us all together, but there are sometimes when you don’t want to share certain information about yourself with others. Lync allows you to customize what information is shared with other contacts with a few mouse clicks.

Change the privacy relationship of a contact:

  1. Right-click a the contact

     

  2. Click Change Privacy Relationship

     

  3. Change the Privacy Relationship

     

  4. By default, Lync will assign the relationship.



http://office.microsoft.com/en-us/communicator-help/control-access-to-your-presence-information-HA102145926.aspx

Thanks for visiting and reading my posts. I am always looking for more ideas. Please comment or email me with what you would like to see.

Kelsey Epps

Office 365 MVP

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‘Presence Unknown’ Lync Online to Lync On Premise Users

I recently ran into this issue with a few customers. Clients running Lync Online were not able to add users from other companies that run Lync on Premise. When they would add the users to their Lync, they would see the user as ‘Presence Unknown’ and all communications to they would bounce back.


Logically you would think that they are not open to automatic federation. The problem is that they are and they are able to communicate to other OCS and Lync on premise users.

The problem is that because Lync Online (Office 365) is a true multitenant environment, they have to be added as a PIC provider like AOL, MSN and Yahoo! (the default three). One would assume that since this is Microsoft it would just work, but it doesn’t.

Lync Control Panel with the default three providers


 

You must Add Lync Online as a Provider, which is done simply through the Lync Control Panel or Lync Management Shell.

Lync Control Panel


 

Lync Management Shell command

New-CSHostingProvider –identity LyncOnline –ProxyFqdn sipfed.online.lync.com –Enabled $True

 

Lync Control Panel when complete


Once you give the CMS time to replicate the changes to the Edge server, you will notice the presence of the Lync user will change from ‘Presence Unknown’ to the current presence of the user.

Thanks for visiting and reading my posts. I am always looking for more ideas. Please comment or email me with what you would like to see.

Kelsey Epps

Office 365 MVP

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Adding a photo to Office 365 for OWA and Lync

If you want to personalize Lync Online and OWA with your own personal photo, this is easily done from OWA.

  1. Login to your OWA

     

  2. Click the drop down in the upper right corner

     

  3. Select ‘Change Picture’

     

  4. On the next page, click ‘Change photo’

     

  5. Browse to your photo (jpeg) and upload it

 

Allow for some replication time and refresh OWA. Your picture should be now be showing up in OWA and Lync.

Thanks for visiting and reading my posts. I am always looking for more ideas. Please comment or email me with what you would like to see.

Kelsey Epps

Office 365 MVP

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Problems Signing into Lync after you Change Account Names

I have answered a number of questions over the past few weeks about SIP addresses. Why is this important? It’s important because you will want to keep the SIP and SMTP addresses the same. This is done automatically with Office 365, but sometimes there are circumstances where these accounts will not be the same. Why do you want to keep them the same? The most obvious one is user confusion. It’s easier if they are the same so that the user only has to remember one address as the SIP address looks like a SMTP address. The other main reason is so that federated contacts are able to easily find and add you to Lync.

 


 

Sometimes you will get the following error message

“Cannot sign in to Lync. The user name, password, or domain appears to be incorrect. Ensure that you entered them correctly. If the problem continues, please contact your technical support team.”

 

The cause of this is generally because the account was changed after you activated it in Office 365.

When I first registered the service I created the user accounts using the domain Microsoft assigned us before ours was fully re-delegated and could be used (i.e. user@ourdomain.onmicrosoft.com). I later changed these accounts to our domain (user@ourdomain.com). I tried signing in to Lync using both domains for these accounts but neither works.

The resolution is fairly easy. Go to the user account and remove the license for Lync only. Save the changes and give it a good amount of time to propagate through the Microsoft backend. After about 4 hours, apply the license again. This should trigger the change to the SIP address.


If this fails, then try the process again, this time giving it more time.

If this fails again, then open a Service request with Microsoft and have them manually change the SIP address for the account. Service requests can be opened from the Microsoft Online Portal site. 

Thanks for visiting and reading my posts. I am always looking for more ideas. Please comment or email me with what you would like to see.

Kelsey Epps

Office 365 MVP

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