Items that are Deleted from a Shared Mailbox go to the Wrong Folder in Outlook

I have had this question a number of times, because small businesses seem to love their shared mailboxes. I guess Microsoft has seen this issue a number of times too, because they have just releases a KB that documents the problem and resolution.

The issue occurs when multiple people have access to a shared mailbox. If one of those people should delete an email in that shared mailbox, the deleted item will go into your Deleted Items folder rather than that of the mailbox owner or Shared Mailbox.

Rather than re-typing an entire KB, the following section is copied and pasted from this KB. Thanks to Microsoft.

http://support.microsoft.com/kb/202517

 

SUMMARY

When using one of the Microsoft Outlook products listed at the beginning of this article, you delete items from a Mailbox folder of another user where you have deletion privileges, and the deleted items go into your Deleted Items folder rather than that of the mailbox owner.

Let me fix it myself

To change the registry setting, follow these steps:

  • In Outlook 2002, Outlook 2003, Outlook 2007, or Outlook 2010 click Exit on the File menu.In Outlook 2000, click Exit and Log Off on the File menu.


     

  • Click Start, and then click Run.

     

     

  • Type regedit, and then click OK.

     

  • Locate the registry key below that is appropriate for your version of Outlook.
    • For Outlook 2010
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\General

     

    • For Outlook 2007
    • HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\General

     

    • For Outlook 2003
    • HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\General

     

    • For Outlook 2002:
    • HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options\General

     

    • For Outlook 2000:
    • HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Options\General

       

  • Right-click the DelegateWastebasketStyle value, and then click Modify.If the key is not present, use the following steps to create it:


    • Right-click the General folder in the path defined in step 4 in the “To Switch the Destination of Deleted Items” section earlier in this article.
    • Point to New, and then click DWORD Value.
    • Type DelegateWastebasketStyle, and then press ENTER.

     

  • Change the value data in the Edit DWORD Value dialog box to one of the following values:
    • 8 = Stores deleted items in your folder.
    • 4 = Stores deleted items in the mailbox owner’s folder.

    Note Make sure that the delegate user has at least Author level rights for the Deleted Items folder of the owner’s mailbox. If the delegate does not have these rights, and this registry option is set to 4, then either the item is deleted permanently or the user receives one of the following two error messages:

    The item could not be deleted, it was either moved or already deleted, or access was denied.

    or

    Operation Failed.


    Note In Outlook 2007 or in Outlook 2010, the user receives one of the following two error message if DelegateWastebasketStyle=4, and the delegate does not have at least Author permission to the Deleted Items folder in the owner’s mailbox.

    Some items cannot be deleted. They were either moved or already deleted, or access was denied.
    or

    Could not complete the deletion. The items may have been already deleted or moved.

  • Quit Registry Editor.

     

  • Restart Outlook.

Determine if DelegateWasteBasketStyle has been applied using a group policy

If the above registry value has no effect, an administrator may have applied the setting using a group policy. Group policy registry values override those that are configured in the user settings section of the registry.

Office user settings are located in the following registry key path:

HKEY_CURRENT_USER\Software\Microsoft\Office


Office group policy setting are located in the following registry key path:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office

If you find the DelegateWasteBasketStyle value exists in the HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\xx.x\Outlook\Options\General subkey (where xx.x is the version number of Office as it appears in the table below), it is likely because group policies are used in your organization. To review group policies that apply to your user or computer account, contact your Active Directory administrator.

Thanks for visiting and reading my posts. I am always looking for more ideas. Please comment or email me with what you would like to see.

Kelsey Epps

Office 365 MVP

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2 thoughts on “Items that are Deleted from a Shared Mailbox go to the Wrong Folder in Outlook

  1. Pingback: Outlook Mailbox Wrong Language - ORG.org

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