No Subscription Found – Office Mobile for iPhone and Android

 

When trying to sign in and activate Office Mobile for iPhone or iPad you may encounter the following error. This error is consistent on the iPhone and Android devices. My post shows screen shots from an iPhone 5, but the same solutions can be applied to Android as well.

 

No Subscription Found We couldn’t find a subscription connected to your account.

 

 

There are a number of reasons why you may encounter this error, so here are the top four fixes.

 

  1. Make sure that your Office365 user account is licensed for Office Professional Plus.

     

  2. If you have a license assigned to your Office 365 user account, give it time to replicate across the Microsoft back end servers. After the license is applied, wait at least 15-30 minutes before trying to activate Office Mobile on iPhone or Android.

     

  3. Verify that you are signing into Office Mobile with the correct account option. Login to Office Mobile with your Organizational Account. If you choose Microsoft Account you will get the error.

     

  4. If the three solutions above, don’t work:
    1. Remove the Office Professional Plus license from the Office 365 user account
    2. Allow for replication/propagation time (30-45 minutes) across the Microsoft back end servers.
    3. Add the Office Professional Plus license back to the Office 365 user account

 

Here is the Microsoft KB that details the issue.

http://support.microsoft.com/kb/2861180

 

 

Thanks for visiting and reading my posts. I am always looking for more ideas. Please comment or email me with what you would like to see.

Kelsey Epps Office365 MVP

Technical Consultant

Concepps Group

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