Remote Wipe Phones Connected to Exchange Online

I had a first chance the other day, to do something that I have often wondered how well it worked. We I can now say that this feature is really cool and works really well.

A client of mine called in a panic, because his phone has been stolen. He had some sensitive data on the phone and wanted to know if there was a way to track the phone. I offered him a better solution, wipe the device so that all the data is gone. He probably wasn’t getting his phone back and he has all the data backed up, he was happy to use this feature. Since I was on the road, I was able to talk him through the process.

This can be used by both the administrator and the user of the device.

By the user:

  1. Login to OWA (http://www.outlook.com/domainname.com)
  2. Click Options (top right)
  3. Click See all options…
  4. Click Phone (Left hand side)
  5. Select your Device
  6. Click Wipe Device

At this point you will get a few more prompts making sure that you want to wipe the device.

By the Administrator:

  1. Login to the MOP (http://portal.microsoftonline.com)
  2. Open the ECP (Exchange Control Panel)
  3. Find and Double Click the user, to open the Properties
  4. Expand Phone & Voice Features
  5. Double Click Exchange ActiveSync
  6. Select the Device
  7. Click Wipe Device

At this point you will get a few more prompts making sure that you want to wipe the device.

Thanks for visiting and reading my posts. I am always looking for more ideas. Please comment or email me with what you would like to see.

Kelsey Epps

Office 365 MVP

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2 thoughts on “Remote Wipe Phones Connected to Exchange Online

  1. Mark Fay

    Kelsey,

    Does the O-365 wipe completely wipe the entire phone data, or just the Enterprise data? I get questions from users about their personal data in situations where they want the Enterprise data wiped when they leave the company.

    Reply
    1. Kelsey EppsKelsey Epps Post author

      This method wipes the entire device. You’re looking for MDM or mobile device management with Windows Intune.

      Reply

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